All printers are detected as HP even with a different driver model : Printsol Support

All printers are detected as HP even with a different driver model Print

Created by: Karabo Kevin Moroka - Printsol Support

Modified on: Tue, 9 Jan, 2024 at 10:01 AM

The indication is that HP released an update with incorrect metadata. Where the device ID should be, it shows all local printers, hence the error.

The folder of metadata is: %PROGRAMDATA%\Microsoft\Windows\DeviceMetadataCache\dmrccache\tr\d3a162c7-a388-4099-b63d-265639514cc0

Removing the folder and reinstalling the driver with correct metadata should resolve the issue.

Karabo is the author of this solution article.

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