This message is displayed when communication with the SafeCom server is lost.Check the following

  • Does the web page of the SafeCom device reference a SafeCom serverand is the IP address and Group name correct?

  • Is the SafeCom Service running on the SafeCom server (16.32)?

  •  Is the network down?

  • Is there a firewall blocking communication (4.2.5)?

  •  Is the SafeCom Controller connected to the network via the MDI/MDI-Xport? If the network is up and running the port’s green light should be onand its yellow light should be flashing. Is the printer connected to the network?The message is cleared and the device returns to normal operation a couple ofminutes after communication has been restored