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When Documents lose their quality in Ecopy

Hello,

 

Unfortunately not. It seems be something that is very  uncommon. Is it possible to ask the document creator if they have it? I looked  at it in Adobe as well.  

 

 

Here adobe is using its own Sans MM font. So San(s) MM font  seems to be the common value. 

 

https://www.free-fonts.com/sans-mm

 

Regards,

 

Shawn 

From: Thabo Maubane <thabo@printsol.co.za>
Sent: Thursday, April 05, 2018 3:15 PM
To: Hodgson, Shawn <Shawn.Hodgson@nuance.com>
Subject: [EXTERNAL] RE: Ecopy - documents lose quality

 

Hi Shaun, 

 

Converting the documents to PDF  is not an option as they have literally 50000+ plus documents that they would  like to process.

 

Do you have an idea where I can  get this font from I have searched on the web for 30min now and I cannot find  it?

 

Kind  Regards

 

Thabo Maubane

       
Telephone:    011 465 0116
Mobile: 084 366 7975
Email: thabo@printsol.co.za
8 Greenstone    Place, Modderfontein
Edenvale, 1609
Republic of South Africa


 

 

From: Hodgson, Shawn [mailto:Shawn.Hodgson@nuance.com]
Sent: Thursday, 05 April 2018 15:06
To: Thabo Maubane <thabo@printsol.co.za>
Subject: RE: Ecopy - documents lose quality

 

Hello,

 

Yes I believe you will need to install it (and reboot) after  installing it. Alternatively, I had a session with support. If the files are  entered into the Workflow as an image format (jpeg, tiff, png) eCopy can handle  them better, since it is seeing it as an image and not a PDF with missing  embedded fonts.

 

Regards,

 

Shawn

 

 

 

From: Thabo Maubane <thabo@printsol.co.za>
Sent: Thursday, April 05, 2018 2:42 PM
To: Hodgson, Shawn <Shawn.Hodgson@nuance.com>
Subject: [EXTERNAL] RE: Ecopy - documents lose quality

 

Hi shaun, 

 

It seems that they did install  it as I do not have it on the Ecopy server that we setup.

 

Should I try install it?

 

 

Kind  Regards

 

Thabo Maubane

       
Telephone:    011 465 0116
Mobile: 084 366 7975
Email: thabo@printsol.co.za
8 Greenstone    Place, Modderfontein
Edenvale, 1609
Republic of South Africa


 

 

From: Hodgson, Shawn [mailto:Shawn.Hodgson@nuance.com]
Sent: Thursday, 05 April 2018 14:27
To: Thabo Maubane <thabo@printsol.co.za>
Subject: RE: Ecopy - documents lose quality

 

Hi Thabo,

 

Thanks. I checked the fonts and there are some additional  ones. Are you able to find this ZeonSanMM font? Is it a customer specific  created font?

 

 

Regards,

 

Shawn 

 

From: Thabo Maubane <thabo@printsol.co.za>
Sent: Thursday, April 05, 2018 2:14 PM
To: Hodgson, Shawn <Shawn.Hodgson@nuance.com>
Subject: [EXTERNAL] RE: Ecopy - documents lose quality

 

Sorry Shaun, 

 

Please find the documents  attached.

 

I checked the fonts and its  “arial” and “arial bold”

 

Kind  Regards

 

Thabo Maubane

       
Telephone:    011 465 0116
Mobile: 084 366 7975
Email: thabo@printsol.co.za
8 Greenstone    Place, Modderfontein
Edenvale, 1609
Republic of South Africa


 

 

From: Hodgson, Shawn [mailto:Shawn.Hodgson@nuance.com]
Sent: Thursday, 05 April 2018 14:11
To: Thabo Maubane <thabo@printsol.co.za>
Subject: RE: Ecopy - documents lose quality

 

Hi Thabo,

 

Sorry I do not see the before and after pdf? Could you send  those to me directly. 

 

Regards,

 

Shawn

 

From: Thabo Maubane <thabo@printsol.co.za>
Sent: Thursday, April 05, 2018 2:02 PM
To: Hodgson, Shawn <Shawn.Hodgson@nuance.com>
Subject: [EXTERNAL] Ecopy - documents lose quality

 

Hi Shaun, 

 

I have send you a dropbox link with all the required  information.

 

Basically when importing documents into the Smart forms connector,  they lose quality.

 

And after they have been processed they also lose quality.

 

Kind  Regards

 

Thabo Maubane

 
Telephone:    011 465 0116
Mobile: 084 366 7975
Email: thabo@printsol.co.za
8 Greenstone    Place, Modderfontein
Edenvale, 1609
Republic of South Africa


 

 

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